Privacy Policy

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Agentic Industrial Pty Ltd ("Agentic Industrial", "we", "us", or "our") is an Australian-owned and operated company established in 2025, specializing in lifting engineering solutions and the supply of steel wire ropes and strands to a range of industries including cranes, mining, oil & gas, power infrastructure, agriculture, and more. We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities, including but not limited to:

• Names, contact details (such as email address, phone number, and mailing address)

• Business information relevant to your enquiry or transaction with us

• Details of products or services you have enquired about or purchased

• Information required for export operations, particularly in relation to our metal scrap export vertical

We may collect this information directly from you, through our website, via email, by phone, or in person. In some cases, we may receive information from third parties, in which case we will take reasonable steps to notify you.

2. How We Use Your Information

Your personal information may be used for the following purposes:

• To provide you with our products and services

• To respond to your enquiries and provide customer support

• To manage and improve our supply chain, technical support, and export operations

• To comply with legal and regulatory obligations

• For internal record keeping and administrative purposes

• To communicate with you about updates, offers, or changes to our services (where you have consented to receive such communications)

We will not use your personal information for any other purpose unless you have consented, or it is required or authorised by law.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors, to the extent necessary to provide our services

• Third-party service providers who assist in our operations (such as logistics, IT support, or legal services)

• International partners or suppliers, particularly in relation to our export business, where necessary for fulfilling your requests or our contractual obligations

• Regulatory authorities, where required by law

When disclosing information overseas, we will take reasonable steps to ensure that the recipient complies with privacy standards comparable to those required under Australian law.

4. Data Security

We are committed to ensuring that your information is secure. We implement suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect and to prevent unauthorised access, disclosure, alteration, or destruction.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date. To request access or correction, please contact us using the details provided below. We may require you to verify your identity before processing your request. If we refuse access or correction, we will provide you with written reasons for our decision.

6. Complaints and Enquiries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us.

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We are committed to resolving any complaints promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review this policy periodically.

8. Additional Information

For more information about privacy rights and obligations in Australia, please visit the Office of the Australian Information Commissioner (OAIC) website4.

This Privacy Policy was last updated on 10 June 2025.